Shipping & Returns

Dear appreciated Customer.
We understand the importance of our customers' needs to have the highest quality dog food available. All of our products are fully guaranteed and you can return them if you are not fully satisfied with them. We value and are thankful for your business. We guarantee a full refund (minus initial shipping charge, return shipping charges, and restocking fees) for all merchandise returned to us within 30 days of purchase that does not meet your satisfaction.

Warranty
Platinum Natural Dog Food will confidently stand behind all of its products. We know the quality of our products, so by providing excellent customer service with fast processing and shipping, you will continue to support us, and hopefully tell other dog owner friends about our fantastic dog food. All of our dog foods are guaranteed to bring the highest quality level of nutrition to your dogs.

Returns Policy
Platinum Natural Dog Food understands that sometimes a product may not fill your needs and may need to be returned. We appreciate your business so we will make your return transaction smooth and prompt. Your return will be credited to your method of payment within 15 days of receiving your return. Please allow two billing cycles for your return to show on your statement. We will pay for the shipping cost only if your return is the result of an incorrect shipment, a damaged package, or defective product. If for any reason other than those stated above the client decides to return the product, they will receive a full refund (not including initial shipping charge, return shipping charges, and restocking fees).

Returns information
All returns must be accompanied by a return authorization number. Please contact Platinum Natural Dog Food at 1.888.752.3647 or by e-mail sales@platinumpetfood.com prior to returning any merchandise, for authorization and return instructions. Please include a copy of the original invoice so we can process your return quickly. Details of why the product did not fulfill your expectations, would be greatly appreciated so that we can know our valued customers' needs better. For your protection, and prompt delivery we encourage you to send your return via UPS, the bag needs to be shipped in its original sealed box or a box of similar qualities, fully sealed. We will only pay for the shipping cost if your return is the result of an incorrect shipment by Platinum Natural Dog Food, a damaged package, or defective product.

NOTE: We only pay for ground service on returned shipments if the return is the result of an incorrect order, damaged bags or defective product. We require you to pay for return shipping, original shipping, and restocking fees for any other reason.

Please contact us for return authorization and shipping information.